General Return Info
We hope you're thrilled with your purchase, but if you aren't, we'll happily refund you within three weeks.
A 15% restocking fee applies to all returns, and you are responsible for return shipping costs, unless the error is on our side.
Aldo Sohm Returns Processing
1485 5th Avenue, 7A
New York, NY 10035
Please pack your return securely, in the original packaging if possible, and include your completed invoice.
Zalto Glassware Returns
Since every glass we deliver arrives in factory wrapped and unused condition, used glasses or glasses that have been unwrapped from their tissue packaging can not be returned. Please understand that glasses that are returned with tissue paper that shows that the glass has been unwrapped will not be accepted under our return policy.
Breakage: Please inspect glassware within 48 hours of delivery for breakage. If any glass is broken, please send a picture of the broken glass and a picture of the packaging via email to firstname.lastname@example.org, noting the order number.
Laguiole Aldo Sohm Corkscrew Returns
You have up to 14 days from delivery to return the wine key. Original shipping and handling fees are not refundable. The wine key(s) must be returned in good condition, in its original box (whenever possible), and with all accessories to ensure full credit.